eCattleMax Product Support Specialist
Join the CattleMax Team: Investigate Complex Customer Issues.
CattleMax is the leading cattle management software in North America, trusted by ranchers around the world since 1999. As we continue to grow, we're looking for someone who enjoys solving complex problems, digging into technical details, and helping both customers and teammates succeed.
Position Details
Title: Product Support Specialist
Type: Full-Time, Fully Remote.
Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m. Central Time (40 hours per week), with a one-hour lunch break.
Compensation: Competitive pay based on experience and qualifications.
Benefits include: Paid time off, medical, dental, and vision insurance, plus a 401(k) plan with company matching.
What You'll Do
As the Product Support Specialist, you'll serve as the primary resource for investigating complex customer issues, providing advanced customer support while working closely with Product and Development to investigate issues, validate software enhancements, and improve the overall customer experience.
- Investigate complex customer issues and determine root causes.
- Troubleshoot imports, reports, and data-related questions.
- Work with customers to resolve challenging support requests.
- Reproduce software issues and work with Product and Development to resolve them.
- Test new features and verify bug fixes before release.
- Improve documentation and internal support resources.
You May Be a Great Fit If You...
- Enjoy investigating problems and finding the root cause.
- Have strong analytical and problem-solving skills.
- Are comfortable working with spreadsheets, imports, and customer data.
- Communicate clearly and professionally, both verbally and in writing.
- Enjoy learning new technology and continuously improving processes.
- Have experience in the cattle industry.
- Have experience using CattleMax.
Work Environment
This is a full-time remote position. Team members work from their home, ranch, or farm and participate in regular Zoom meetings. We also gather once a year for an in-person company meeting.
Why Join CattleMax?
At CattleMax, you'll have the opportunity to make a meaningful impact on ranchers across North America and beyond. You'll work alongside a passionate team, solve interesting technical challenges, and play an important role in improving the software that thousands of producers rely on every day.
If you enjoy digging into problems, collaborating with others, and making technology easier for ranchers to use, we want to hear from you.
How to Apply
Submit your application by Wednesday, August 12, 2026.