CattleMax Customer Service Team Leader
Lead a team that's helping ranchers succeed with CattleMax.
CattleMax is the leading cattle management software in North America, trusted by ranchers around the world since 1999. As we continue to grow, we're looking for an experienced Customer Service Team Leader to help guide our service team while continuing to provide exceptional support to cattle producers.
Position Details
Title: Customer Service Team Leader
Type: Full-Time, Fully Remote.
Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m. Central Time (40 hours per week), with a one-hour lunch break.
Compensation: Competitive pay based on experience and qualifications.
Benefits include: Paid time off, medical, dental, and vision insurance, plus a 401(k) plan with company matching.
What You'll Do
As the Customer Service Team Leader, you'll provide day-to-day leadership for the customer service team while continuing to serve customers. This is a hands-on leadership role where you'll coach teammates, assist with complex customer issues, help improve team processes, and work closely with other departments to ensure our customers receive exceptional service.
- Lead and support the customer service team.
- Continue helping customers by phone and email.
- Coach teammates and assist with complex customer issues.
- Coordinate daily team operations and workload.
- Improve customer support processes and documentation.
- Work with Product and Development to improve the customer experience.
You May Be a Great Fit If You...
- Have leadership, coaching, or mentoring experience.
- Communicate clearly and professionally, both verbally and in writing.
- Enjoy solving problems and helping others succeed.
- Are comfortable learning and teaching new technology.
- Have experience in the cattle industry.
- Have experience using CattleMax.
Work Environment
This is a full-time remote position. Team members work from their home, ranch, or farm and participate in regular Zoom meetings. We also gather once a year for an in-person company meeting.
Why Join CattleMax?
At CattleMax, you'll have the opportunity to make a meaningful impact for ranchers. You'll lead a team that's passionate about helping fellow producers succeed while working alongside people who genuinely care about one another and the customers we serve.
If you're looking for a leadership opportunity where you can combine your ranching experience, customer service skills, and passion for continuous improvement, we want to hear from you.
How to Apply
Submit your application by Wednesday, August 12, 2026.